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Support & Complaints

Something wrong with an order, a question before you buy, or a complaint about how we handled something? Tell us here. Every request gets a reference number, an email copy, and a reply from a real person — in English or Persian.

Send a request

No account needed. Have an account? Sign in to pick the order from a list and follow the conversation there.

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Response times

  • Questions and order issues: a reply within one business day.
  • Damaged, misprinted, or wrong items: reported within 30 days of delivery, replaced or refunded.
  • Complaints: acknowledged within 2 business days, resolved within 10 business days where possible.
  • Privacy requests (access, correction, deletion): answered within 30 days.

How we handle complaints

  • 1. Acknowledge. You get a reference number immediately and a personal reply confirming who is handling it.
  • 2. Investigate. We review your order, production and carrier records, and any photos you send, and may ask a few questions.
  • 3. Resolve. We explain what we found and what we'll do — a replacement, refund, or another fair remedy — and follow through.
  • 4. Escalate. If you're not satisfied, reply asking for a review and the founder will look at it personally. You can also contact Consumer Protection Ontario, and for payment disputes your card issuer.

We never treat a complaint as a reason to refuse future orders or support.

Other ways to reach us

Before writing, you may find the answer in FAQ, Shipping & Returns, or How to Buy.